Buying a house is a major investment, and buying a home warranty can help protect your home and save you money. If you’re searching for a home warranty that works for your needs, Home Security of America (HSA) is one of the many companies you may come across.
In this HSA home warranty review, we’ll discuss the company’s plans, prices, availability, and customer reviews so you can be best informed on your home warranty purchase. Consult our reviews on the best home warranty companies before making a purchase as well.
Home Security of America is a reputable company with decades of experience in the home warranty industry. It was founded in Wisconsin in 1984 and has since been made a subsidiary of American Home Shield, one of our top providers. HSA currently serves these 25 states:
HSA’s home warranty plan offerings are relatively simple. It offers a comprehensive basic plan with the option to add on coverage a la carte. The following items are included in the basic plan:
For extended coverage, HSA offers a 7-Star Upgrade as its featured add-on, which includes:
Individual add-ons include:
We are particularly impressed with HSA’s coverage on just its base plan. Central air, refrigerators, and septic systems are all covered under the basic plan; it's rare to see all three of those items covered under a basic plan.
Home Security of America has several exclusions on its coverage. For a full list of specific exclusions, get a personalized quote for your area. We’ve compiled this list of important exclusions from a sample contract (not a comprehensive list):
Home Security of America holds certain limits on service, which is the maximum it will pay for repairs on a certain system or appliance. Limits may change by state, but these are the general coverage limits we’ve found for HSA:
There is also an aggregate limit on all services of $25,000. We like a lot of HSA’s plan offerings and its comprehensive coverage, but some of its limits on coverage are slightly lower than its competitors.
Home Security of America’s prices vary slightly by state. We received a sample quote for a single family home in North Carolina and were quoted $500 for the basic plan with a $100 service call fee. The 7-Star Upgrade is an extra $149 per year.
These prices for both the base plan and the upgrades are in line with the industry standard, although the base plan price falls slightly on the more expensive side. Some of HSA’s limits, particularly the plumbing and roof leak limits, are lower than many of its competitors’.
Submitting a claim is easy with Home Security of America. It has a 24/7 customer service hotline where you can speak with a representative, or you can utilize the mobile-friendly customer portal on the company’s website. Either way, HSA promises fast service and peace of mind.
The HSA website instructs customers to not feel obligated to do any research on contractors; your representative will make the contacts and send great contractors your way as soon as possible. HSA’s sample contract states that an HSA contractor must be used on all repairs. This is intended to be more convenient and streamline the repair process, but it can also be frustrating if you have a contractor you trust and want to use.
Our team combed through HSA home warranty reviews on third-party websites to help you get a pulse on what real customers are saying. Many complaints were centered on the customer service hotline; customers have been frustrated in the past about contract language and gaps in coverage.
There are only 20 reviews on the Better Business Bureau’s website, and all 20 are negative reviews. It’s not uncommon for home warranty companies’ BBB reviews to be mostly negative, as consumers are more likely to express their frustration than their gratitude online.
Below is a sample of reviews from the BBB’s website:
“This is the worst company ever. They take your payment every month but deliver nothing! This company is a scam! Do not do business with them if you expect service!. My Air Conditioner went on 2 weeks ago. They have held the authorization up for 10 days so my family has sweated through 3 90 degree plus days and we still have not been serviced!!” - Scott R.
“When I finally spoke with someone after a 1.5 hour wait, I was assured I would hear back as to why my claim was denied within 24 hours. Did not hear anything for 2.5 days so now I am back on a long hold. This company wants to collect fees then discourage customers from contacting them.” - Todd M.
“AVOID AT ALL COSTS. Their customer support is awful, they will give you the runaround for MONTHS to solve an issue. They took a double payment from us and we still haven't received it back. DO NOT USE THIS COMPANY, seriously.” - Alex O.
“I can’t really add anything that any other review hasn’t covered. This company is terrible, more like a scam. I only have it because it was purchased by the sellers of my home.” - David B.
We like some of HSA’s home warranty plan offerings. The plans are simple, reasonably priced, and provide comprehensive coverage. Its limits are not the best among home warranty companies, and HSA’s coverage is only available in about half of the U.S.
Ultimately, we encourage our readers to seek quotes from several of the best home warranty companies before selecting their provider.
How long will my HSA home warranty last?
Your initial coverage term is 12 months; however, there are options to automatically renew your HSA home warranty.
What is a trade service call fee?
A trade service call fee is an amount you pay to the contractor when they come to your home to make repairs. If multiple repairs are needed in the same trip, you only have to pay the fee one time.
Will I need to pay anything besides the trade service call fee?
Usually, you’ll only need to pay the trade service call fee, and HSA will take care of the rest. Certain exceptions apply, though, so check your contract for details.
Is the 7-Star Upgrade worth it?
In addition to deepening coverage on many items and systems, the 7-Star Upgrade with your HSA home warranty will pay for correction of code violations, permits needed, and hauling your old appliances or systems off your property. We’ve found this add-on to be reasonably priced, and these benefits are impressive.