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Freedom Home Warranty Review - 2021 Update

Each business or product we feature has been independently selected and reviewed by our editorial team. If you purchase a product or service using the links included, we may earn commission.
Each product we feature has been independently selected and reviewed by our editorial team. If you make a purchase using the links included, we may earn commission.

Freedom Home Warranty was founded in 2017 and operated as a home warranty provider until March 2020, when it discontinued service. The company was originally known as America's Choice Home Warranty but changed its name to Freedom Home Warranty to better reflect its mission of giving homeowners more freedom to pick their contractor, select their plan, and choose their preferred coverage. 

In May 2020, Old Republic Home Protection acquired Freedom Home Warranty. Old Republic's website states that the company is working to process backlogged requests filed by Freedom Home Warranty customers. If you are interested in purchasing a home warranty, we recommend checking out the best home warranty providers in the industry and using the tool below to compare quotes from some of the top providers.

Home Warranty Rating Methodology

The Home Service Research Team at Better Homes & Gardens strives to provide unbiased and objective reviews to readers by compiling relevant information on home warranty companies and rating the providers on a variety of factors.

Here's what our review process looks like:

  • We examine each provider's website to determine plan details, coverage, customer service offerings, and other benefits. We also speak with company representatives to get more insight on plan details.
  • We read sample contracts from each home warranty company to analyze and compare coverage details, limits, and exclusions.
  • We read at least 100 third-party customer reviews for each home warranty company to determine the real-life benefits and drawbacks of each provider.
  • We gather cost information for a variety of home warranty plans in different states by completing online quote forms and speaking with sales representatives to simulate the quote process.
  • We revisit each company's offerings on a seasonal basis, ensuring that we include the most up-to-date information in our reviews.

We also created a 100-point rating system to score companies based on objective factors, such as plan options, coverage, and customer service:

Factor

What we consider

Plan Options

The number and type of plan options offered to customers

Coverage

The types of items included in a policy

Cost

How much each plan costs and the service fee options

Company Reputation

How the company is perceived through Better Business Bureau (BBB) ratings and a company's years in business

Customer Service

The customer service team's availability, what guarantees are offered, and what customer communication channels are provided (online customer portals, quote forms, etc.)

Unique Benefits

Factors that make the customer experience more seamless, such as allowing customers to choose their own contractor

Overall, the Home Service Research Team has reviewed over 70 home warranty companies to select the top-rated providers in the industry.

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