Cinch Home Services, formerly known as Cross Country Home Services, is one of the most popular home warranty companies in the industry. Cinch was featured in the 2018 edition of Inc. 5000’s fastest-growing companies list, and it now responds to over one million service requests every year. The company is available in 48 states, including all but Alaska and Hawaii. To get a free quote from Cinch Home Services, call 877-589-0505 or fill out this online form.
In this article, we discuss Cinch Home Services reviews and examine the company’s coverage plans, cost, claims process, and more. Continue reading to determine if Cinch is the best home warranty company for your home protection needs.
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Cinch Home Services offers three different coverage plans: a Built-in Systems plan, an Appliances plan, and a Complete Home plan. The Built-in Systems plan and Appliances plan only cover systems and appliances, respectively, while the Complete Home plan covers both appliances and systems. The specific items included in each Cinch plan are shown in the table below.
The Appliances Plan covers the following:
The Built-in Systems Plan covers the following:
Finally, the Complete Home Plan covers everything included in both plans above.
Note: Cinch Home Services doesn’t offer any optional coverage items, but it does cover items with unknown pre-existing conditions, which is relatively rare in the home warranty industry.
Cinch’s plans come with a number of benefits, including:
Based on the quotes our reviews team received, Cinch home warranty plans range between $34.99–$61.99 per month, depending on the service fee you select. The higher the service fee you select, the lower your monthly premium will be and vice versa.
Note: The specific cost of your plan may depend on the size of your home and where you live.
Built-In Systems Plan
Complete Home Plan
Cinch Home Services received an A- rating from the Better Business Bureau (BBB) and is accredited by the organization. Cinch Home Services reviews from customers are mixed—the company holds a two-star average rating on its BBB webpage and a three-star average rating on Trustpilot.
Generally, positive customer reviews emphasize the company’s friendly customer service team, while negative customer reviews mention occasional delays in service.
Here’s a sampling of Cinch Home Services reviews:
“The representative was extremely helpful and very polite. She answered all of my questions and called back every time I asked her to. Great customer service. When I did have to put in a claim, it was very easy.” — Jesse via Trustpilot on August 6, 2020
“I’m looking forward to cancelling my policy. It was a complete waste of time and money. It’s better to pay for the repairs out of pocket.” — Connell Lee via Trustpilot on August 6, 2020
“I placed a claim, and the provider couldn't get to me due to the pandemic in a reasonable time frame while my state was going through a heat wave.” — Kyrie R. via BBB on August 4, 2020
“Cinch provides its services on time and gives [a] six-month warranty on the services provided.” — Anonymous via Trustpilot on August 3, 2020
There are three ways customers can submit a claim with Cinch Home Services:
Cinch Home Services offers three solid coverage plans with significant benefits, including coverage of unknown pre-existing conditions, discounts on new appliances, and a 180-day workmanship guarantee. For these reasons, we think Cinch is a great option for most homeowners. Because Cinch doesn’t offer optional coverage, homeowners should make sure that the company’s plans cover all of the appliances and systems that they need protected.
If you’re not sure whether Cinch Home Services is right for you, compare other top-rated home warranty companies below.
To help our readers find the right home warranty company, we analyzed a variety of providers on factors like coverage plans, customer reviews, and cost. Using this research, we compiled a list of the best home warranty companies.
As seen in the table below, American Home Shield, Choice Home Warranty, and Select Home Warranty earned the highest overall scores from our review team. We found that American Home Shield is the best overall provider, while Select is the best for people on a budget and Choice is the best for older homes.
Yes, Cinch Home Services has a maximum coverage limit for certain items. You can find these limits in the company’s terms and conditions.
Like most home warranty companies, Cinch Home Services doesn’t cover non-mechanical items in your home, such as the doors, walls, windows, and roof. While Cinch covers unknown pre-existing conditions, it doesn’t cover items that were improperly installed or repaired.
You can read more Cinch Home Services reviews on the company’s BBB profile or on its Trustpilot webpage.