I just spent lots of time building a garden plan in "Planagarden" and explorer crashe.d. I saved my plan many times but I don't know how to find it? The plan name starts with "LMS2167" I believe the entire name is something like "LMS2167 West Coast shade". Can you help me retrieve it. I have an account my e-mail is firstname.lastname@example.org. Your assistance is appreciated. Francine Prince
Thanks for writing. You may be able to retrieve your layout by going to Plan-a-Garden and clicking on the dropdown menu ont he main screen --- it should list any gardens you've saved.
That said, there's bug in the system that we have been working on that's not allowing some people to retrieve their saved layouts. Our technical team is working on the problem, but has not yet been able to implement a fix, unfortunately. If that's the case, the best answer I have is to be patient, until the team is able to solve the problem.
Really sorry for the inconvenience!
---Justin, Senior Garden Editor, BHG.com